Policies & Legal
Important legal documents and our commitment to support.
Terms of Service
Last updated: Oct 1, 2025
The agreement governing your use of TrackCodex services.
Privacy Policy
Last updated: Nov 15, 2025
How we collect, use, and protect your data.
Acceptable Use Policy
Last updated: Jan 5, 2026
Rules for what you can and cannot do on our platform.
Service Level Agreement
Last updated: Mar 10, 2026
Our uptime guarantees and SLA credits for Enterprise customers.
Support Target Response Times
Depending on your TrackCodex tier, our support team aims to provide initial responses within the following timeframes during business hours (Mon-Fri, 9AM-5PM PT).
| Plan Tier | Low / Normal | High Priority | Critical (Outage) |
|---|---|---|---|
| Free | Community Support Only | - | - |
| Pro | 48 hours | 24 hours | 12 hours |
| Team | 24 hours | 8 hours | 4 hours |
| Enterprise | 12 hours | 4 hours | 1 hour (24/7 coverage) |