Policies & Healthcare Compliance
Important legal, HIPAA compliance documents, and clinical SLA commitments.
Terms of Service
Last updated: Jan 15, 2026
The agreement governing your use of AxioVital healthcare platform services.
HIPAA & Patient Privacy Policy
Last updated: Feb 1, 2026
How we safeguard Protected Health Information (PHI) under HIPAA and GDPR.
Business Associate Agreement (BAA)
Last updated: Feb 10, 2026
Standard compliance terms for hospital covered entities and clinic partners.
Healthcare Service Level Agreement
Last updated: Mar 1, 2026
99.99% clinical uptime guarantees and SLA response commitments for health systems.
Healthcare Support Target Response Times
Depending on your AxioVital deployment tier, our healthcare engineering desk aims to provide initial responses within the following target timeframes (24/7 coverage for Enterprise hospital systems).
| Deployment Tier | Low / General | High Priority | Critical Care / ER Outage |
|---|---|---|---|
| Individual Doctor / Patient | 24 hours | 12 hours | 4 hours |
| Clinic & Diagnostic Lab | 12 hours | 6 hours | 2 hours |
| Hospital System | 8 hours | 4 hours | 1 hour |
| Enterprise Healthcare Network | 4 hours | 1 hour | 15 minutes (24/7 Dedicated Care Desk) |