Support Requests
View and manage your healthcare platform support requests.
AXIO-1042•Logged 5 months ago
Insurance eligibility check delay during patient check-in
When staff attempt to verify real-time coverage for emergency admissions, the API request times out after 30 seconds.
Open
Medium
AXIO-0985•Logged 5 months ago
EHR sync delay for lab results in Outpatient Clinic A
Pathology results uploaded from Central Lab are taking up to 45 minutes to reflect in the patient's EHR profile.
Pending
High
AXIO-0153•Logged 5 months ago
Question regarding AXIO Smart Card NFC tap reader setup
What are the supported hardware specifications for setting up AXIO Smart Card reader terminals in hospital reception kiosks?
Resolved
Low