EHR sync delay for lab results in Outpatient Clinic A
Dr. Sarah Jenkinsreported6 months ago
Pathology results uploaded from Central Lab are taking up to 45 minutes to reflect in the patient's EHR profile.
AxioVital Healthcare SupportStaffreplied6 months ago
Hello Dr. Jenkins, our team is currently investigating a temporary queue backlog in the HL7/FHIR sync gateway. We have scaled up processing workers to clear the pending lab records.
Request Details
Request IDAXIO-0985
Status
Pending
Urgency
High
CategoryEHR RECORDS
Healthcare SystemMetro General Health System
SLA Status
First response targets met. Resolution target is 24 hours.